Pleisure Holidays Terms & Conditions
1. Making a Booking and Payment:
A completed booking form showing the names of all persons on whose behalf you are making the booking must be accompanied by a non-refundable deposit of £80 per person. The person who signs the booking form will be treated as doing so on behalf of and with the consent of all the persons for whom the booking is made. That person will be responsible to us for full payment of the price (including any insurance premiums, cancellation or alteration charges) of the holiday booked. No contract shall exist between you and Pleisure Holidays until a confirmation of booking showing the arrangements booked has been issued. The balance owing to Pleisure Holidays must be paid at least 8 weeks before departure. If Pleisure Holidays does not receive the balance on time we reserve the right to cancel the booking, retain deposit and levy charges as described in section 5 . If the booking is made within 8 weeks of departure, you must pay for the holiday in full.
Prices are accurate at the date of publication, however we reserve the right to increase or decrease our brochure price at any time. Once you have booked, the price of the holiday is guaranteed, except that Pleisure Holidays may pass on to you any increases due to Government levies, tax or fuel surcharges. On any surcharges imposed Pleisure Holidays will absorb an amount up to 2% of the holiday cost.
3. Cancellation or Alteration by Pleisure Holidays:
Pleisure Holidays shall endeavour to inform you as quickly as possible of any changes to your booked holiday. We reserve the right to make minor alterations to holiday arrangements without incurring any liability to the client. In the unlikely event of Pleisure Holidays having to make major alterations to or cancelling a holiday, we shall offer an alternative or a full refund of all money paid. The client may also be offered compensation, dependant on the period prior to departure of the mayor alteration or cancellation :-
Over 8 weeks nil
Less than 8 weeks £10
Less than 6 weeks £20
Less than 4 weeks £30
Less than 2 weeks £40
Compensation payments will not apply if accommodation is offered and accepted in a higher price category than that originally booked.
Where cancellation or alteration is by reason of unusual and unforeseeable circumstances beyond the control of Pleisure Holidays, the consequences of which could not have be avoided even if all due care had been exercised, we will return all money paid to us or offer you an alternative holiday, however compensation payments do not apply.
4. Cancellation or Alteration by the Client:
Cancellation will only take effect when written notification is received from the person signing the booking form. If cancellation is received in writing prior to 8 weeks before departure date, deposit and insurance will be forfeited. If written notification is received within 8 weeks of departure date the following percent charges of total holiday price will apply:-
Less than 8 weeks 30%
Less than 6 weeks 50%
Less than 4 weeks 70%
Less than 2 weeks 100%
You may request an alteration to the confirmed holiday, we will do our best to help. However it may be beyond our control to action all amendments. An amendment fee of £15 will be charged, plus any additional charges imposed by suppliers of components of your holiday package, where applicable.
For travel to France all British citizens require a valid full passport. No visas are required by British citizens. Pleisure Holidays cannot be held responsible for clients missing aircraft's, coaches, ferries and trains for whatever reason.
6. Client Responsibility:
You accept responsibility to conduct yourself and your party in an orderly fashion while on holiday and to not disrupt the enjoyment of others or prejudice the reputation of Pleisure Holidays. The holiday of any client breaking this clause shall be terminated and Pleisure Holidays will have no further responsibility to them. You agree that any loss or damage to accommodation or property caused by a client will be recovered immediately and paid in full.
Pleisure Holidays cannot be held responsible for or pay any compensation where any loss, delay or costs are caused by war, threat of war, riot, civil strike, industrial dispute, political unrest, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions(including avalanches and mud slides), closure of airports, ports, stations, or roads, and all similar events. This list is by way of example and not by way of limitation. Where you do not suffer personal injury or death, Pleisure Holidays accepts liability should your holiday arrangements booked with us not be as described in the brochure and not be of reasonable standard. We will pay reasonable compensation if this affects the enjoyment of your holiday. Pleisure Holidays does not accept liability where events are due to no fault of Pleisure Holidays nor its suppliers or agents, failure or the fault of you or a member of your party, fault of someone not connected with your party or Pleisure Holidays, an event which even with all due care and diligence could not be foreseen or forestall.
8. Complaints by the Client:
It is our aim to settle any complaints amicably and quickly. Should you have any problems whilst on holiday, our local representatives should be informed so that action can be taken without delay. If you wish to pursue a claim against us, written notification must be given to us no later than 28 days after the end of your holiday. If you have a dispute with Pleisure Holidays which cannot be resolved amicably, you may call upon a scheme administered by the Chartered Institute of Arbitrators.
9. Guiding Service:
Our guiding service is provided by our staff purely on a social basis outside of their normal working hours. To avoid confrontation with the local ski schools and French law it is necessary to point out that this service is provided free of charge. No part of your holiday price is used to finance this service and no payment is made by you to our staff to act as a guide. Additionally all guests on arrival in resort will be asked to sign a disclaimer: " we, the undersigned, confirm that if a member of staff employed by Pleisure Holidays joins in with our activities, he or she is not acting in any way as a guide or instructor of the group. We also confirm that we have not and will not pay for such a service by Pleisure Holidays. It is also understood that we accept full responsibility for our own well-being and safety, and confirm that if we decide to venture off-piste our own ski insurance covers us for that activity"
10. Holiday Information:
The descriptions contained in this brochure and all other information supplied by Pleisure Holidays is correct to the best of our knowledge. However, although the accuracy is not guaranteed, all descriptions and information are given in good faith and in the belief that they were true at the time of printing.